Billing Policy
Last updated: 23 August 2026
This policy explains how and when you are charged when you order from Ivy Quarter. There are no hidden steps and nothing is added after you click pay.
At a glance
- Charged once, in full, at checkout.
- US dollars, with sales tax shown before you pay.
- No shipping charge on any order within the United States.
When you are charged
Payment is taken in full at the moment you place your order. Nothing is charged before you complete checkout, and there is no second charge when your order ships.
Currency
All prices are shown and charged in US dollars.
Taxes
Any applicable sales tax is calculated at checkout based on your delivery address, and it is shown to you before you pay. You will never see a tax line appear after the fact.
Shipping charges
Shipping is free on every order within the United States. No shipping charge is added at any stage.
Discount codes
A valid discount code must be entered in the discount box at checkout. The saving is applied to your order total and displayed clearly before you pay.
Codes cannot be added to an order once it has been placed, so please enter yours before completing checkout.
How the charge appears on your statement
The charge appears under the name of this store or its payment processor.
If you see a charge you do not recognize, please contact us before contacting your bank. We can usually identify the order and clear it up within a few hours, which is far faster than a chargeback.
Failed or declined payments
If a payment is declined, the order is not placed and no items are reserved.
You may briefly see a pending authorization from your bank. That is not a charge, and it drops off on its own without any action from you.
Cancellations and refunds
Refunds are handled under our Returns and Refund Policy and are always issued to the original payment method.
Questions
Any billing question can be sent to ivyquarterofficial@gmail.com or through our contact page. We answer within 24 hours, Monday through Friday.