Refund policy
Last updated: 14 October 2026
We want you to love what you ordered. If you don't, this is exactly how returns work.
At a glance
- 30 days from delivery to start a return.
- No restocking fees, ever.
- Items must be unused, unwashed and in their original packaging.
- Email us first so we can give you a return reference and a US return address.
- Faulty, damaged or wrong item? We cover everything, including the return.
Your return window
You have 30 days from the day your order is delivered to ask for a return on any eligible item.
What condition items need to be in
Bedding, pillows, mattress toppers and protectors, blankets, throws, towels, curtains, robes and other items must be unused, unwashed and returned in their original packaging, with any labels still attached.
What cannot be returned
For hygiene reasons we cannot accept returns of pillows, mattress toppers, bedding or robes that have been slept in or used, or socks that have been worn. This never applies to an item that arrives faulty, and it does not affect your statutory rights.
How to start a return
Email ivyquarterofficial@gmail.com with your order number and the item you would like to send back. We reply within 24 hours, Monday to Friday, with a return reference and the address to use. Please don't post anything back before you hear from us, so your parcel doesn't go astray.
Who pays for return shipping
If you are returning something because you changed your mind, the return postage is yours. There is no restocking fee and no other charge.
If the item arrived faulty, damaged, incomplete or was not what you ordered, we cover the full cost.
Where sending an item back would cost more than it is worth, we may refund you without asking for it back. We will always tell you before you ship anything.
How refunds work
Once your return arrives and has been checked, we confirm the refund within 2 business days. Refunds go back to your original payment method; your bank may take a few more business days to show the credit.
Exchanges
The quickest way to swap a size or colour is to return the original for a refund and place a new order for the one you want.
Faulty, damaged or incorrect items
If something arrives faulty, damaged or isn't what you ordered, email us within 30 days of delivery with a photo. We will send a replacement or give you a full refund, including any return cost.
Orders that used a discount
If your order used a discount, the refund for a returned item is the amount you actually paid for it after the discount.
Questions
Email ivyquarterofficial@gmail.com. We answer within 24 hours, Monday to Friday.