Refund policy
Last updated: 23 August 2026
We want you to be happy with what you ordered. Clothes are hard to judge on a screen, and sometimes a piece simply is not right. This policy explains exactly how to send it back.
At a glance
- 30 days from delivery to start a return.
- Unworn and unwashed, with any original tags still attached.
- Contact us first so we can confirm the return address before you ship anything.
- If the fault is ours, we cover the return cost in full.
Your returns window
You have 30 days from the date your order is delivered to request a return on an eligible item.
What condition items need to be in
To be refunded, an item must be:
- Unworn and unwashed
- Free of marks, stains, and odors
- Returned with any original tags still attached
Items that do not meet these conditions cannot be refunded, so please try things on carefully before removing tags.
What cannot be returned
For hygiene reasons, earrings and any item marked as final sale cannot be returned, unless it arrives faulty or is not what you ordered.
How to start a return
Contact us with your order number and the item you would like to send back. We will confirm the return address and walk you through the next steps.
Please do not ship an item back before contacting us. Returns sent without prior contact can go astray, and we want yours to reach us.
Who pays for return shipping
If you are returning something because it did not suit you, the cost of return shipping is yours.
If the item arrived faulty, damaged, or was not what you ordered, the cost is ours and we cover it in full.
How refunds work
Once your return reaches us and has been checked, we will approve or decline it and let you know either way.
Approved refunds are issued to your original payment method. Your bank or card issuer usually takes a few business days to show the credit, which is normal and outside our control.
Exchanges
The fastest way to exchange is to return the original item for a refund and place a new order for the size or piece you want. That way you are not waiting on two shipments in sequence.
Faulty or incorrect items
If an item arrives faulty, damaged, or is simply not what you ordered, contact us within 7 days of delivery and include a photograph. We will arrange a replacement or a full refund, including any return cost. No argument, no runaround.
Returns on discounted orders
If a discount code was applied to your order, the refund is issued for the amount you actually paid after the discount. A single use code that was redeemed on a refunded order cannot be reissued.
Questions
Any question about a return can be sent to ivyquarterofficial@gmail.com or through our contact page. We answer within 24 hours, Monday through Friday.