Track Your Order

Track your order

Using your tracking link

As soon as your parcel leaves our US warehouse, we email you a tracking number and a link. Check your inbox for a message from us, and check your spam or promotions folder if you cannot see it.

If tracking has not started moving

A tracking number is created when the label is printed, which is usually a little before the carrier collects the parcel. It can take up to 48 hours to begin updating. That gap is normal.

If nothing has changed after 5 business days

Email ivyquarterofficial@gmail.com with your order number. We will open an enquiry with the carrier on your behalf.

If your order has not arrived at all

If it has been more than 15 business days since you ordered, contact us and we will replace the order or refund it in full, whichever you prefer.

If tracking says delivered but nothing is there

Check with anyone else at the address and with immediate neighbours first, as carriers often leave parcels in a safe place. If it still has not turned up, email us within 7 days of the delivery date shown in tracking and we will put it right.

Orders in more than one parcel

Multi-item orders are sometimes split across parcels that arrive on different days, each with its own tracking.